We are deeply saddened to learn of the passing of Her Majesty Queen Elizabeth II and on behalf of Riversong Group, we offer our condolences to all members of the Royal Family. As our longest serving monarch, the Queen has dedicated her life to the service of this country, for which we will remain thankful and inspired.

It has been announced that the Queen’s state funeral will take place at 11:00 on Monday 19th September 2022 and this day will be marked by a public holiday. As a mark of respect, our offices will be closed on this day, however urgent messages left on the main line will be checked. Please refer to our website, or the signage in your common way for emergency contractor details.

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Residential block management

Managing a residential block of flats, where everyone involved, whether landlord, leaseholder or Right to Manage Company or Residential Management Company (RMC) has different expectations is rarely straightforward. People always have different priorities and diverse views. A poorly managed property can have a real impact on the enjoyment of living there and also affect property values.

To balance all these views and ensure that the building is protected is complex and requires a professional approach and knowledge of landlord and tenant law, building construction, health and safety regulations, basic accounting and much more.

It’s normally the landlord or leaseholders themselves through a Right to Manage Company or RMC that is responsible for the overall management of the building but it’s common for them to appoint a professional managing agent to manage and maintain the property on their behalf.

Living in a well managed block of flats can be a real pleasure. But sometimes, particularly when problems arise, there needs to be someone that everyone can go to and who can get things done quickly and efficiently. That is normally the managing agent.

The support that a professional and experienced managing agent provides brings peace of mind to everyone involve.

Office staff

As your Managing Agents we will provide a full residential property management service that includes every aspect of the work required to maintain and protect your property and ensure the security and comfort of leaseholders.

Austin Rees are a member firm of the Royal Institution of Chartered Surveyors (RICS) and our services are offered in accordance with the ‘RICS Service Charge Residential Management Code’.  We also use ‘RICS Terms of Appointment for the Management of a Block of Flats’ contract.  We are also full members of the Association of Residential Managing Agents (ARMA).

This level of regulation means that the services we offer are transparent, efficient and cost effective.

Every property we manage has a designated Property Manager and Account Manager who will be your primary points of contact. Between them they look after day-to-day management, budgeting, contracts, income and expenditure for your property.

Our management fee is charged at an annual rate per flat unit managed, not as a percentage of money collected or spent. Our unit rate is adjusted for inflation annually at the end of your property’s financial year using the Retail Prices Index (RPI). The management fee is all encompassing and includes:

  • Our Directors and Property Managers attending on site discussions and client or leaseholder meetings.
  • Providing emergency and out of hours contact numbers so that we are the natural first point of contact for residents.
  • Organising day-to-day service contracts like cleaning services and gardening using only tried and tested contractors.

There is more information on the fees and charges page.

What does a managing agent do?

ARMA have produced a helpful booklet.