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As lockdown lifts, we appreciate that our clients and contacts may still be worried about the spread of Coronavirus.

In line with government guidelines, our offices at 135-137 Dyke Road have now reopened but with strict social distancing measures in place.  These include but are not limited to perspex screens, floor markings, signage and sanitiser stations.  As only one customer is permitted on the premises at any one time, we are encouraging the continued use of email or phone correspondence wherever possible.  Contractors requiring keys should contact the relevant Property Manager before visiting our offices.  Prior to reopening, we have carried out a comprehensive Risk Assessment, the details of which can be found here.

Certain members of staff will continue to work remotely until September; others will combine remote working with office working on a rota basis.  All remote staff have access to email and calls to their direct line are diverted to their mobile.  Senior management have as much input in day-to-day affairs as they would do normally.  Our temporary general enquiry number – 01273 260 727 – remains in place and will be answered by a member of our admin team, with details forwarded to the relevant person.  For general enquiries, please continue to email info@austinrees.com.

The processes for site inspections and major works will be guided by our governing bodies – ARMA and RICS.  Any staff attending site inspections will be provided with the relevant protective equipment.  As we are trying to keep travel and face-do-face meetings to a minimum, any such requests will need to be authorised by senior management and are likely to involve pre-screening questions.  We have successfully used a range of tools and technologies during the lockdown period which have ensured our business operations have continued to run smoothly.  These include secure online video conferencing using Zoom and Microsoft Teams, in addition to WhatsApp and email.

If you have any queries or concerns, please do not hesitate to get in touch with your usual contact.  As and when the situation changes, we will update this website and our social media accounts.  The health and wellbeing of our staff and customers remain our priority and we shall continue to follow the latest advice from Public Health England.

Property Managers:

Hannah Benamari – 01273 260725
Luke Blackman – 01273 260 702
Jade Gander – 01273 260 723
Katie Jackson – 01273 260 730
Rula Kronda – 01273 260 714
Bethany Lewis-Berry – 01273 260 711
James Parsons – 01273 260 709
Chloe Thompson – 01273 260 700
Abby Westwood – 01273 260 716

Accounts – 01273 260 715

Legal – 01273 260 704

Lettings – 01273 760 007

General enquiries – 01273 260 727

As Emma Weston is now on maternity leave, please direct any enquiries for properties previously managed by Emma to Hannah Benamari.