Our offices will close at midday on Friday 19th December and will reopen at 9am on Monday 5th January.  

Our offices will be closed on:

  • Wednesday 24th December
  • Thursday 25th December (Christmas Day)
  • Friday 26th December
  • Wednesday 31st December
  • Thursday 1st January 2026

On Monday 22nd, Tuesday 23rd, Monday 29th, Tuesday  30th December and Friday 2nd January there will be a limited number of staff answering incoming calls and emails. On Wednesday 24th and Wednesday 30th December our offices will be closed. Emergency contractors will provide a service throughout the holidays, please see your property notice board in the first instance or find a contractor here.  As contractor rates may be higher than normal during this time, please only contact them in the event of a genuine emergency.  

Section 20 Works

Within leasehold property, there is a strict process to adhere to surrounding major works projects. Below, we’ve shed light on the various steps and parameters involved.

The Landlord & Tenant Act 1985, which sets out the rights and responsibilities for both landlords and tenants, governs much of the processes in freehold / leasehold property today. The Act is made up of multiple sections and covers different topics, one of which is Section 20. Section 20 lays out the process landlords must follow when works are required to a property that will exceed the cost of £250 per leaseholder, including the right for the leaseholder to be consulted. The consultation process consists of three main parts, each with a respective notice to be served.

The first is the Notice of Intention, giving a description of the works involved and why they are required. This is followed by a 30 day period where the leaseholder can make observations. The notice provides details of whom these observations should be sent to. Once the observations have been collated, a second notice will follow, known as the Statement of Estimates. The statement shows all the estimates that have been tendered for the works, with the lowest tender being selected and allowing for another 30 day consultation period. This would normally signal the close of the consultation proceedings, however, should the lowest estimate not have been chosen, a final Notice of Award of Contract must be provided, stating the reason for selecting the successful contractor.

Section 20 legislation can be a tricky topic for leaseholders and landlords, therefore if you have any questions, please contact your Property Manager.