We are deeply saddened to learn of the passing of Her Majesty Queen Elizabeth II and on behalf of Riversong Group, we offer our condolences to all members of the Royal Family. As our longest serving monarch, the Queen has dedicated her life to the service of this country, for which we will remain thankful and inspired.

It has been announced that the Queen’s state funeral will take place at 11:00 on Monday 19th September 2022 and this day will be marked by a public holiday. As a mark of respect, our offices will be closed on this day, however urgent messages left on the main line will be checked. Please refer to our website, or the signage in your common way for emergency contractor details.

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Independent
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Experienced
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Regulated
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Compliance

Austin Rees take great pride in our membership of all the major regulatory bodies and organisations that have an interest in ensuring open and honest management of property.

This ensures that our clients are fully protected.

The Property Institute (formally known as the Association of Residential Managing Agents) are the  professional body for residential property managers in England, Scotland, and Wales.

They stand as a trusted and credible voice, committed to driving standards in the sector to make a positive difference for their members, clients and residents.

Austin Rees Ltd is a member of the RICS Client Money Protection Scheme. 

Any money that we hold, or handle for leaseholders, landlords or tenants is fully insured and protected through our membership of the Royal Institution of Chartered Surveyors (RICS).

The Property Ombudsman provide free, impartial and independent Ombudsman service, resolving disputes between Consumers and Property Agents. 

Any money that we hold, or handle for leaseholders is fully insured and protected through our membership of the Royal Institution of Chartered Surveyors (RICS).

Through our lettings divisions ARLets we are members of Propertymark (Formerly Association of Residential Letting Agents).

This membership means that we have agreed to comply with the professional standards outlined within the National Federation of Property Professionals (NFoPP) Conduct and Membership Rules.